Terms of Service

Last updated: March 15, 2026

1. Acceptance of Terms

By accessing or using StreamHook ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users, including visitors, registered users, and API consumers.

2. Description of Service

StreamHook provides a real-time change data capture (CDC) and webhook delivery platform. The Service captures database changes (inserts, updates, deletes) from user-connected databases and delivers them as HTTP webhook events to user-specified endpoints. The Service is provided on an "as is" and "as available" basis.

3. User Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials, including API keys. You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service to transmit malware, spam, or harmful content
  • Exceed your plan's usage limits through automated means designed to circumvent quotas
  • Resell or redistribute the Service without prior written consent

5. Data and Privacy

StreamHook processes database change events on your behalf. Connection credentials are encrypted using AES-256-GCM. We do not access, analyze, sell, or share the content of your database events beyond what is necessary to provide the Service. You are responsible for ensuring you have the right to share data from your connected databases with the Service. Please review our Privacy Policy for full details.

6. Service Availability and SLA

We strive to maintain high availability of the Service. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance windows will be communicated in advance when possible. We are not responsible for downtime caused by factors outside our control, including but not limited to internet outages, third-party service failures, or force majeure events.

7. Payment and Billing

Paid plans are billed monthly. Prices are in USD. Plan changes take effect immediately. Downgrading to a lower plan may result in loss of access to features or data that exceed the new plan's limits. Refunds are provided at our sole discretion. We reserve the right to change pricing with 30 days notice.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STREAMHOOK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or data corruption
  • Business interruption or operational losses
  • Cost of procurement of substitute services
  • Any damages arising from the use or inability to use the Service

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF STREAMHOOK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL STREAMHOOK'S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

StreamHook is not liable for any business losses, including but not limited to lost revenue, lost profits, loss of anticipated savings, loss of business opportunity, loss of goodwill, or any indirect or consequential loss arising from or related to the use of the Service.

9. Indemnification

You agree to indemnify, defend, and hold harmless StreamHook and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

10. Termination

We may suspend or terminate your account at any time for any reason, including breach of these Terms. Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable retention period following account termination. You may cancel your account at any time through the dashboard settings.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service. Continued use of the Service after such changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, unless otherwise required by law.

13. Contact

If you have any questions about these Terms, please contact us at legal@streamhook.in.